Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1 Reply
TammyL-Xerox
Community Manager
Community Manager
‎08-10-2023 11:13 AM

Re: Toner 100%, Current Drivers, Test Page prints blank, All Pages Print Blank

Hello Stef916, 

Sounds like you have tried everything already, so it would be a hardware escalation.  Please call into the support department to schedule a service technician at 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos
Reply
Stef916
New Member
New Member
‎08-07-2023 08:39 PM

Toner 100%, Current Drivers, Test Page prints blank, All Pages Print Blank

Product Name: Phaser 3610
Operating System: Windows 11

Issue: Test Page and all pages print blank

Troubleshooting: Replaced toner three times, indicates 100% full, new toner. No errors on LCD, print history shows completed job.

About Environment: Windows 11, all patches and BIOS up to date as of 07Aug2023

I've tried the Xerox Desktop Print Experience 7.0 and now I've also tried the The Xerox Smart Start --still same issue, only expels blank pages. Please advise, thanks.

  • Released: 07/19/2023
  • Version: 1.9.12.0
  • Size: 2.30 MB
  • Filename: XeroxSmartStart_1.9.12.0.exe
  • Tags: Recommended, PCL, Package-Aware, PostScript, Scan, V3 Driver, V4 Driver, WHQL
  • Digital Front End: Built-in Controller, built-in controller, Integrated Server, built-in controller, Integrated Color Server, EX-i C60/C70 Print Server, Built-in Controller, EFI Fiery Controller, built-in controller, EX C60/C70 Print Server, FreeFlow Print Server, EX-i C60/C70 Print Server, Integrated Color Server
Controller Version:201306181031
Boot Version:201305201459
Engine Version:05.30.00
Network Version:80.22


Page Description Language

PCL5 Version:201305132038
PCL6 Version:201305132038
PS Version:201305132038
PDF Version:201305132038
TIFF Version:201305132038


Memory

Setting Items Current Setting Value

 
RAM Size:512 MBytes
RAM Disk:50 MBytes
0 Kudos
Reply