Showing results for 
Search instead for 
Did you mean: 
GR8construction New Member
New Member

Toner Cartridge CRUM error

Jump to solution
Product Name: WorkCentre 6027
Operating System: Windows 10

I just replaced the magenta toner cartridge with a non OEM part and received the error message 009-951 "Toner CRUM Error - Reset or Replace Magenta Cartridge"


I was told that this is due to a software setting since the printer is set to only receive Xerox manufacturered toner cartridges.

Can someone tell me how to set the printer to receive non Xerox manufactured toner cartridges?


0 Kudos
2 Replies
Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Toner Cartridge CRUM error

Jump to solution

There is no setting.  Xerox does not allow 3rd party toner in their machines. Most desktop printers(such as the 6027) are sold at a loss with the hope that cost is recovered in the consumables.

It's on the 3rd party supplier to make a chip that mimics the OEM (in this case Xerox). 

Be aware the machine is shipped with a toner neutral chip. This toner isn't available on the open market and is shipped with new machines from the factory. 

The first time you change the toner with an official Xerox brand toner, the chip on the new toner programs the machine to either sold(version depends on region of the world) or metered, and from that point forward it will only accept one variety, not the other (It also won't accept neutral again either).

3rd party toner supliers typically don't mimic metered, as the customer gets those for free

If they mimiced nuetral, they can only supply toner to machines who have never switched out their toner with an official toner. 

If they mimiced sold. Hopefully they copied the version intended for the country your from, and you just were supplied a defective chip, and the next will work. Though be warned, there are threads on this forum from customers who have turned their machine into a paperweight going with 3rd party. 

Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Toner Cartridge CRUM error

Jump to solution

It also isn't Xerox specific by any means

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

0 Kudos