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MarkG New Member
New Member

Toner not fusing on envelopes

Product Name: WorkCentre 6027
Operating System: Mac OS X 10.11 - El Capitan

Unable to print clean envelopes, the toner is not fusing, it's light and also smudges. I get repeat ghost images of text. Same problem with printing onto standard Avery label stock. All stock is specced as 'laser compatible'. Printing onto standard 20# stock is clean and smudge-free. I have used Tools/Admin Settings and adjusted paper type, BTR and Fusing to accommodate stock changes, no help there. This printer is about 3 years old, light usage, and it was just serviced [in an attempt to fix this problem]. Suggestions?

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Community Manager CathyO-Xerox
Community Manager

Re: Toner not fusing on envelopes

Hello MarkG,

If you have made certain the envelopes are within SPECS for this device, then I would recommend contacting our Support Department to troubleshoot this issue. The contact options for support are LISTED HERE .

Thanks,
CathyO-Xerox
Community Manager

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