DId you ever find a solution for this?
Hello m_a_s,
I am sorry, I cannot find that fault code in any of the documentation. I would recommend contacting Support for more assistance: 1-800-821-2797
Bueller?....Bueller?..........Bueller?
Cathy, thanks for your reply.
Respecfully, the problem is not dirty rollers or the suitability of the printer's location.
I have cleaned the retard rollers on all three trays (they all fail when put in the Tray 2 position and they all work flawlessly in either the Tray 3 or 4 position). I have even replaced the roller for the Pick Assembly (had a spare one as part of a maintenance kit) and ensured it is fully "up" in it's little recessed area.
Trays 1, 3, and 4 all work fine and the paper from Tray 2 never reaches the paper release blade.
The jam history log always shows fault code "89,108(A3M23)" when Tray 2 jams.
Hello m_a_s,
I have found some steps you can try to fix the jamming issue on your device.
Hello!
I have a ColorQube 8580 DN that refuses to print from tray 2. I can interchange paper trays from either 2, 3, or 4 with the same result: 100% jamming in tray 2, no jamming in trays 3 and 4. The tray 2 jam is always in the same spot: behind the front door A (at or just above the paper guide that flips up).
Any thoughts or suggestions?