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CathyO-Xerox
Community Manager
Community Manager
‎03-05-2020 03:23 PM

Re: UNIDENTIFIED INK STICK

Hello knoxdc,

I searched the knowledgebase and found this solution that has some suggestions on how to fix that message regarding the Unidentified Yellow Cartridge.

Thanks,
CathyO-Xerox
Community Manager

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knoxdc
New Member
New Member
‎03-02-2020 12:01 PM

UNIDENTIFIED INK STICK

Product Name: ColorQube 8700
Operating System: Windows 10

I havent reload a new yellow ink stick yet and there seems to be 3 sticks currently inside the ink slot but the supplies under the machine status registers 100%. The machine is not letting us print and showing a current fault that an Unidentified Yellow Ink Stick detected. Its advising me to remove it from the ink slot but I dont know how. And I dont understnad why there is an unidentified stick when they all came from the same box ordered from xerox canada. 

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