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Valued Advisor
Valued Advisor

Re: Unable to Print Laser Printable Index Tabs

Hi jmg999, 

Thank you for using the Support Forum. I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

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Unable to Print Laser Printable Index Tabs

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

I have a Workcentre 6515n, and I'm working on a Windows 10 x64 laptop.  I purchased some RediTag Laser Printable Index Tabs similar to these.  They're labels that you can print to and attach to documents.  The website I linked to also has templates for the various labels they sell.  I purchased a particular version and downloaded the template for it.  I loaded it up in Word, and I added text to the labels.  The problem came in printing these labels.

The sheet that the labels are on are 8.5"w x 7.25"l.  I wasn't sure which direction they should go into the printer, so I tested this out on a piece of paper.  What I realized was that it printed only on the portion of the paper that matched the size of the label sheet.  Therefore, I put the label sheet in the 8.5"x11" tray, and I printed to it. 

The sheet got stuck in the printer, and when I pulled it out, a row of the labels was missing.  Apparently, the heat from the printer melted the adhesive, and some of the labels got stuck in the printer.  This wasn't a huge deal, b/c I was able to get them out, but it didn't solve my printing issue.  I tried using the bypass tray, but I couldn't get the printer to run.  I tried setting it up as a custom size, which worked fine in the software, but the printer wouldn't recognize that, as it only accepted standard sizes. 

I'm not certain what to do at this point.  I looked online, but I couldn't find any instructions for doing this.  Does anyone have any thoughts on how I can print to these labels?  Any help would be greatly appreciated.  Thank you!

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