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Unable to discover over network

Product Name: WorkCentre 6515
Operating System: Windows 11

Hi all,

I'm unable to discover the printer over wireless.

It is connected to the Wifi, with an IP of 192.168.1.16.

The default gateway is 192.168.1.1.

I've tried resetting to factory settings. I can discover the printer if I manually set my network adapter to use 802.11b but no other 2ghz standards seem to work.

 

Thanks for any advice on how to proceed.

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3 Replies
CherylO-Xerox
Valued Advisor
Valued Advisor

Re: Unable to discover over network

Hi multipolar, 

Thank you for using the Support Forum. Please review all the possible solution in the article online Unable to Print Over a Wireless Network.  If the article does not help you clear the issue please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Re: Unable to discover over network

You can head to Settings > Network & Internet > Sharing Options > Turn on network discovery to re-enable this, but Windows will helpfully provide a shortcut to enable it at the top of the File Explorer window

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TammyL-Xerox
Community Manager
Community Manager

Re: Unable to discover over network

Hello multipolar999, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

Thanks,
TammyL-Xerox
Community Manager

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