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Joe Arseneau
Valued Advisor
Valued Advisor

Re: Unable to install due to missing driver package.

That message has always been with corrupted user profiles, its been around forever.

It affects every brand and there are many ways to attempt a fix.

New user accounts or repair one


Update the core driver package from MS

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Joe Arseneau
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New Member
New Member

Unable to install due to missing driver package.

Product Name: Other - specify product in post
Operating System: Windows 7

My fellows techs and I have been banging our head against this issue for the last two hours.

Site has a new Xerox Versalink B405dn that all other workstations have been able to properly map from the print server. Since we attempted to map this printer it is now unable to map any Xerox printer on our network. We have already installed KB3118401, Removed the drivers, and cleased them from the Driver .inf, however issue perisists. Any ideas?

Server: MS Server 2008

OS: Win7 x86

Printer: Versalink B405dn


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