cancel
Showing results for 
Search instead for 
Did you mean: 
TW36
New Member
New Member

Unable to print #10 envelopes

Product Name: WorkCentre 6027
Operating System: Other – specify OS in post

OS is macOS Ventura 13.0.1

Using MS Office 365 Word . All parameters are set to print envelope, but printer prints 8 1/2' x 11".

Anyone run into similar problems? Any fixes?

 

Tags (1)
0 Kudos
2 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Unable to print #10 envelopes

Hello TW36,

I few things to check, is this only happening from this one word document have you tried others?  Make sure that the tray attributes and what is selected in the print driver properties matches exactly.  If you're still having issue I would suggest that you call into the support department for more assistance @ 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
TW36
New Member
New Member

Re: Unable to print #10 envelopes

Thanks for responding to my querry.

I solved the problem by paying 3rd party. It is a flaw in MS Office 365 Word and ostensibly MS is aware of it.

The work around reuires, do not use the envelope function in Mailings and instead use the customize form to enter the envelope dimensions.

0 Kudos