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JSE New Member
New Member

Unable to print a document on 2 sides

Product Name: VersaLink C400 Color Printer
Operating System: Windows 10 x64

Hello,

I'm a new user for the VersaLink C400 Color Printer.

I've been trying to print on 2 sides without success. In the

printer properties box under "Configuration" I have it set to

Bi-Directional Communication (Off) and the Duplex Module

shows "Installed". Before I print I chose "Print 2 sides" and this

is not grayed out!

How can I get the printer to print on both sides?

 

Thanks for your time and help!

 

Sincerely,

John Eline

P.S. Can you tell me the folder where the Xerox Drivers are located?

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3 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Unable to print a document on 2 sides

You state bi-di is off and that duplex is enabled, but that implies you don't have one and are thinking you can trick it into doing duplex, you can't do that, Duplex has to be installed on the printer itself, and if it is, you would see the duplex option in the driver without disabling Bi-di.

Also, if you are using a Microsoft (class) driver it may not work properly, same goes for a Xerox V4 driver if you don't install the 2 companion apps.

So if you do in fact have the duplex feature on the device, try installing the Xerox V3 driver

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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JSE New Member
New Member

Re: Unable to print a document on 2 sides

Hi Joe,

I re-enabled the Bi-Di by setting it to "Automatic" and after I did that

I noticed that down below the Bi-Di setting it shows in the "Installable

Options" that the Duplex Module is "Installed"!

I have the PCL 6 driver installed. I installed this driver from the Xerox

Setup CD that came with the printer. I looked into all the "properties"

areas for this driver but couldn't find any indication whether it's

a v3 or v4. The printer is printing fine otherwise!

After re-setting the Bi-Di to "Automatic" I tried to print two sided

again and I made sure that "Print 2 sided" was selected. Again

each page printed seperately instead of two sided!

Is there anything else I can try to get this to work?

Sincerely,

John Eline

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Unable to print a document on 2 sides

Try installing the driver I linked in my post

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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