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Unable to print landscape from Microsoft Word using Xerox Global Print Driver

Product Name: Other - specify product in post
Operating System: Windows 10 x64

Hello,

It seems I've happened upon an oddity with the Xerox Global Print Driver V5.759.5.0 where if you are trying to print a Word document in Landscape orientation it will always default to Portrait.  Now I select Landscape on the Page Setup screen and then click Print and the document comes out Portrait.  When I go into Print Properties > Document Options > Orientation tab, I find that Portrait is selected and the options to change it are greyed out.  However if I do the exact same thing in Excel it will print Landscape each time without trouble and the Print Properties > Document Options > Orientation tab shows all options available to change.  

The more I use this driver the buggier it seems.  Is there any way to access earlier versions of the Xerox Global Print Driver so I could try to workaround the issue?  When I search the website for drivers it doesn't load much of any historical V3 drivers for an AltaLink B8155.

Thanks

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5 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Unable to print landscape from Microsoft Word using Xerox Global Print Driver

Hello Beenman,

I wonder if you have the Global Print Driver in Basic Print Mode? Try changing it to WorkCentre mode.

Thanks,
CathyO-Xerox
Community Manager

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Re: Unable to print landscape from Microsoft Word using Xerox Global Print Driver

Hi Cathy,

Last I checked it showed the actual model of the printer listed in the print mode area.  This is the correct location right?  I know at one point I saw an actual "Print Mode" some place but can't find it now.  If this is not correct can you please point me in the right direction?  ThanksPrint Mode.png

 

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Re: Unable to print landscape from Microsoft Word using Xerox Global Print Driver

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Re: Unable to print landscape from Microsoft Word using Xerox Global Print Driver

Hi CathyO-Xerox, so does this mean that the model specific selection isn't really that important? If it's an AltaLink device then WorkCentre should function properly with this device series?
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CathyO-Xerox
Community Manager
Community Manager

Re: Unable to print landscape from Microsoft Word using Xerox Global Print Driver

Hello Beenman,

It appears you have it selected properly. I am not sure why this is happeneing. You could try and do a reinstall of the print driver. Another option is contacting  Support to speak with a Product Specialist: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!