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jasonscoggins New Member
New Member

Unable to print single sided from Mac (MS Word and Adobe Reader) on Xerox WorkCentre 7830

I have a client that is trying to print PDF documents single-sided, not duplex, and whenever she tries to select single-sided printing the application crashes. 

 

As far as I know, she's had the printer reinstalled and drivers updated (working with her in-house tech support). Because she's on a Mac I'm not entirely sure where to start digging for actual error messages or where to look for red flags.

 

Thoughts?

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Unable to print single sided from Mac (MS Word and Adobe Reader) on Xerox WorkCentre 7830

With nothing to go on I can only guess obviously.

 

If Mac 10.12 Sierra, I would guess Apple is using their driver(3.81.1) and and even though their IT may have installed a Xerox driver(3.90) it isn't being chosen during installation. In fact by default, Apple will choose to use Secure Airprint which is generic and very limited.

 

If I was on site I would remove all of their attempts to install including the read receipts, reboot, reinstall the 3.91 driver. Install manually using either HP Jet Direct or LPD for the protocol.

 

<Install manually link is to a different machine, steps are the same for any Workcenter minus the PPD/Driver and name>

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Joe
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