I have an EC7856 that will not print. I send document to print and job will not appear on print queue on the MFP.
I can ping the printer IP and get a response with no issues, I can see the printer on my browser with no problems. Printer is configured on the network correctly. Software was upgraded to the latest version. I can scan to email with no issues. Any suggestions as to what may be causing the problem?
Solved! Go to Solution.
Check The Port settings Under the printer properties
make sure the correct ip address is configured
and try to change the settings as the attached
Try this. Go here C:\Windows\System32\spool\PRINTERS folder. Do you see anything there? If so, type Services in your run box / scroll to Print Spooler / right-click and choose Start / go back into the PRINTERS folder & delete everything there / now go back and right click Printer Spooler and choose start. Try printing.