Unable to print

[alan.frth]

Glad it worked for you!

[jtorres66]

Your solution and Mohammod's works.

Thanks!

[jtorres66]

Your solution and Alans works.

Thanks!

[alan.frth · Accepted solution]

Hi Jtorres,

Try this. Go here   C:\Windows\System32\spool\PRINTERS folder. Do you see anything there? If so, type  Services in your run box / scroll to Print Spooler / right-click and choose Start / go back into the PRINTERS folder & delete everything there / now go back and right click Printer Spooler and choose start. Try printing.

[Mohammad_armouti · Accepted solution]

Check The Port settings Under the printer properties 

make sure the correct ip address is configured 

and try to change the settings as the attached

Regards,

[jtorres66]

I have an EC7856 that will not print. I send document to print and job will not appear on print queue on the MFP.

I can ping the printer IP and get a response with no issues, I can see the printer on my browser with no problems. Printer is configured on the network correctly. Software was upgraded to the latest version. I can scan to email with no issues. Any suggestions as to what may be causing the problem?