I have a Xerox Color 570. There are a few obvious bugs in the operation of the printer:
1) When the stacking tray gets full, even though I empty it, it will print a few pages then say the stacker is full again. It doesn't seem to reset properly after emptying the stacker. The only fix is to reboot the printer.
2) If you print something from the manual feed Tray 5 but the paper isn't there when you submit the job, the printer says the tray is empty and you can't leave that alert. Even when I add the paper and click the button to start the job, it gets stuck on that screen and won't proceed. I have to cancel the print job and resubmit with the paper already in Tray 5. NOTE: This doesn't happen when tray 5 runs out of paper and I reload, only when you send a job and tray 5 is empty from the start.
I assume these are firmware bugs and have been fixed, I just dont know where to get the latest firmware (Can't find online) or the steps to upgrading it. Since it's an older machine, everyone I talk to at Xerox or local service centers all seem to shrug their shoulders.
You will need a Xerox tech because maybe is needed to do an NVM initialization.
Machine software can be downloaded from:
but if your machine have the same version, also you will need the tech with PWS and Software Dowload Tool.
To install fimware with USB thumb drive, download the software from xerox.com, create a folder on the USB named dwld, copythe software to the dwld directory, insert the USB drive into the USB connector on the front panel of the machine,turn on the power while pressing the Energy Saver button until Download Mode is displayed. The download will begin and the UI will display TRANSFERRING. When the download is complete the machine will reboot.