I have a customer running PaperCut on a Windows Server 2016. When user login to the EC7856 MFD's to retrieve their print jobs the login process freezes and printer has to be rebooted before it can be used again. This only happens on the EC7856 devices and not with the VersaLinks devices customer has. The EC7856 already have the latest firmware. What could be causing this issue on only the EC7856 devices?
Solved! Go to Solution.
Latest firmware is not helpful, please list what firmware is running exactly, because there are at least 3 "latest" versions
The General release 073.xxx.xxx.34540
The Spar Release 073.050.069.32410
And whatever the latest one-off release is
The Spar upgrade did the trick. Had to make a few adjustments after the upgrade to the print server where PaperCut is installed but worked like a charm.