Hello JayH,
Here is an article on how to configure and load custom size paper. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100
C235: The specs say I can print 8.5x5.5 heavyweight cardstock. But it won't even pull through the manual feeder. Can someone tell mehow to make it work?