Hello Carol,
Sorry to hear you are having problems with your VersaLink C7000. We do have a YouTube Playlist that may help you understand the features/functions of your device.
If you still need more assistance, please feel free to contact the Support Department at 1-800-821-2797.
I bought the versalink c7000 6 months ago and still can't use it. I have my own card and calligraphy design business and have no idea what I'm doing with this printer. I design a card on computer then when it comes to print it doesn't go right at all. I'm really bad with technology and the manual is gobbledygook. I need an easy to use guide to help me or I'm going to be left with a brand new printer that I can't use. Please help!!