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OriB Member
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VersaLink B400 printing in low resolution

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My VersaLink B400 has started printing in very low resolution: it's all pixelated, like much less than 600 dpi even, where it should be 1200 dpi.

I tried unsitalling and reinstalling the driver, but it didn't help.

I made sure printing quality was set to enhanced under properties > preferences (not that it should matter, since even for standard printing quality those pixels are much larger than expected).

I'm using the latest version of the Type 3 Driver under Windows 10.

I'd appreciate any help, thanks!

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: VersaLink B400 printing in low resolution

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Troubleshoot to find where the problem is.

 

1. Print with no PC or driver, does it still occur? (You can submit a print job via EWS > Home > Submit File

It works with .pdf, .ps, .pcl, .prn, .xps, .jpg, .tif, or .txt. files

1.JPG

 

That will tell you if you are troubleshooting hardware or software.

 

2. If it is still bad, a simple thing is to just update the firmware, it probably won't work (there is no "all the sudden prints are garbage for no reason bugs that I know of), but it can't hurt and doesn't cost money either.

 

3. If it still fails to get good results, check that the paper isn't humid, and that it isn't loaded as plain when it is really cardstock or some other setup.

 

4. If it worked via EWS, the issue is the PC/Software/Driver.  So does it happen with a particular Application? Indesign has some things that cause this issue (can be resolved), Acrobat/Reader has also had some similar bugs that could be worked around/fixed.

 

5. If it happens from all applications, look to the driver, and here there are many options, don't just reinstall the same driver, change them up completely, you Have the native driver in both PS and PCL, then there is the Global Print driver, which has PS, PCL5 and PCL6. They are made by different people in different teams in different locations, they won't all behave the same, and if they do, the driver has been eliminated from the equation as well.

 

6. Hardware (Now we are looking into the money things) It is possible the print engine is toast, though I have never heard of it actually happening without a plethora of faults, usually unable to boot up. The Fuser could be bad (Mottling due to overheating) A drum, Maintenance kit needed. I don't think it is any of these, especially since they are such long life items. So wait and see if Gabiene sees this and has anything to add

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Joe.
gabiene Valued Contributor
Valued Contributor

Re: VersaLink B400 printing in low resolution

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Hi Joe,

You covered all the options. I can add a picture of an issue of 2ND BTR wich is part of Maintenance Kit and hwo may cause Light print. It will be better if we can see an image proof with issue.  untitled.png

 

Gabi

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gabiene Valued Contributor
Valued Contributor

Re: VersaLink B400 printing in low resolution

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Let hope not to be a Board or a Laser Issues.

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OriB Member
Member

Re: VersaLink B400 printing in low resolution

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Hi,

 

Thank you for the detailed answer, I appreciate the effort.

 

I'm not sure if this is what you meant, but your suggestion to update the firmware reminded me that a few months ago I tried to update the printer's software (that's what the printer itself calls it) but the update failed. So I tried again and this time it worked. And that solved the problem! :)

 

Is this what you actually meant?

 

Anyway, thanks so much!

 

Ori

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: VersaLink B400 printing in low resolution

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the words "update the firmware" in my post are a link to the latest Spar firmware for the device, the version you get when telling the printer itself to do the update is to the latest General release firmware, which has less options , less fixes and is older.

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Joe.
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OriB Member
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Re: VersaLink B400 printing in low resolution

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What's SPAR? Is it like a public preview of a release yet to be made official or something?

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: VersaLink B400 printing in low resolution

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Xerox has 3 versions of firmware at any one time.

 

General Release is just what the printer is sold with

Spar is all the releases after the GR, it is the GR firmware updated to fix bugs, improve security and add features. These are not available to download on the regular downloads page, you have to get them from Xerox.com/security instead (Lower right of the page > Security Resources > Software Release Quick Lookup Table). Think of them as Windows Updates

One-Off is bought and paid for firmwares where a company needs something Xerox has no intention of having on the device, but the company (Customer) pays to have those features coded for themselves. (These cannot be found online as they are intended only for the customer who paid for them)

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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OriB Member
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Re: VersaLink B400 printing in low resolution

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Thanks for the clarification.

But if general release is just what the printer is sold with, then what was the update I obtained through the printer itself?

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: VersaLink B400 printing in low resolution

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My guess would be the same firmware it came with but containing a Dropbox fix

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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