VersaLink B400 printing in low resolution

[OriB]

Thanks, I'll do it.

[Joe Arseneau]

Yes

[OriB]

I see.

So it sounds like the general recommendation would be that users update the firmware, right?

[Joe Arseneau]

My guess would be the same firmware it came with but containing a Dropbox fix

[OriB]

Thanks for the clarification.

But if general release is just what the printer is sold with, then what was the update I obtained through the printer itself?

[Joe Arseneau]

Xerox has 3 versions of firmware at any one time.

General Release is just what the printer is sold with

Spar is all the releases after the GR, it is the GR firmware updated to fix bugs, improve security and add features. These are not available to download on the regular downloads page, you have to get them from Xerox.com/security instead (Lower right of the page > Security Resources > Software Release Quick Lookup Table). Think of them as Windows Updates

One-Off is bought and paid for firmwares where a company needs something Xerox has no intention of having on the device, but the company (Customer) pays to have those features coded for themselves. (These cannot be found online as they are intended only for the customer who paid for them)

[OriB]

What's SPAR? Is it like a public preview of a release yet to be made official or something?

[Joe Arseneau]

the words "update the firmware" in my post are a link to the latest Spar firmware for the device, the version you get when telling the printer itself to do the update is to the latest General release firmware, which has less options , less fixes and is older.

[OriB]

Hi,

Thank you for the detailed answer, I appreciate the effort.

I'm not sure if this is what you meant, but your suggestion to update the firmware reminded me that a few months ago I tried to update the printer's software (that's what the printer itself calls it) but the update failed. So I tried again and this time it worked. And that solved the problem! :)

Is this what you actually meant?

Anyway, thanks so much!

Ori

[GabiE-Xerox]

Let hope not to be a Board or a Laser Issues.