VersaLink C500 envelope keeps jamming

[TammyL-Xerox]

Hello cbsharpe0824, 

Here are a couple of articles on loading and printing envelopes.  If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797. 

[cbsharpe0824]

Our agency has 3 of these type of printers and whenever we try to print envelopes, it keeps jamming.  I even tried using envelopes with less thickness and it still happens.  Any suggestions on how to correct this?