I’d say Word is likely working as expected and your ERP system is giving better results but is not working to the intended design specs for preprinted/letterhead media. Certain media types like this will be duplexed automatically so that the letterhead, hole punches etc on the media will be in the correct orientation when fed out to the output tray, and is by design, but can lead to some confusion sometimes and has created escalations in the past. I’d say this is better to be dealt with by Second Level Support group, to determine which job is not behaving to expectations and then to advise on the back of that how to proceed. Please call 1-800-821-2797.
I have an issue with users who print onto Letterhead, the Letterhead paper is in Tray 2.
We load the letterhead into Tray 2, back of letterhead facing you, top of letterhead towards back of tray.
This prints okay from the ERP System ie: Prints on the correct Letterhead side of the paper.
When printing from any other application, such as Word, it prints on the reverse of the letterhead, so we have to keep flipping the letterhead paper over in the tray each time.
I have checked the printer driver settings, and all appears okay, and the same printer driver is used by the ERP system as well as Word.
Any suggestions welcome.