Have you tried deleting and reinstalling the driver? If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.
My printer will not recognise Tray 2. Logging on from my desktop Tray 2 no longer appears? I've now upgraded all the frameware but still will not pull from Tray 2 to print. Copier works fine it's just the printer.