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khs_rp
New Member
New Member

Versalink C8000 won't wake on print or power button, has to be reset

Product Name: VersaLink C8000 Color Printer
Operating System: macOS 10.15 - Catalina

Hi,

As outlined in the subject, my new Versalink C8000 printer will not wake up after having gone to sleep overnight, when sending to print or pressing any of the buttons on the touchscreen. I have to turn it off and on on the power button inside the panel, to get it operational again.

It came with the latest firmware installed. I've set the sleep/low power options to the longest timeouts possible.

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CherylO-Xerox
Community Manager
Community Manager

Re: Versalink C8000 won't wake on print or power button, has to be reset

Hi khs_rp, 

Thank you for using the Support Forum. Please see the article on the online support for your product Hangs, Locked Up, Frozen,Control Panel Unresponsive (With No Error Message or Fault Code).  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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