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Versant 280 2nd BTR streaking worse than ever

Product Name: Xerox Versant 280 Press
Operating System: Not Specified

I’ve had a Versant 80 that had problems with the 2nd BTR failing because of streaking but now that I have a new Versant 280 the problem is worse. The V280 is under full service and techs don’t have a solution other than to replace the entire 2nd BTR unit. This unit should last almost 300,000 clicks yet I can barely get 40,000 out of it. It’s frustrating because I don’t know when the streaking will occur so I have to constantly pull sheets and baby sit the machine and reprint jobs that are unacceptable.

The problem is caused by running coated stock not uncoated stock. So the more coated stock I use the faster the 2nd BTR will fail. My understanding is that when the coated stock is duplexed it doesn’t have enough time to cool off before it reaches the 2nd BTR and the coating from the paper will start to contaminate the unit. It doesn’t matter what brand paper is used, the problem will always arise.

Placing the cmyk color bars on sheets is not the answer nor does it solve the problem for me, the 2nd BTR will still fail too early. Is there something my techs are missing? Any real solution to the problem?

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Community Manager
Community Manager

Re: Versant 280 2nd BTR streaking worse than ever

Hello TJPrinter, 

The technician would be the best person to diagnose the problem and solve it which it sounds like he has. If you would still like to talk to someone, I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

Community Manager

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