CherylO,
The timers can only be set ot 30 minutes or less once service upgraded the Fiery. The upgrade we were told was to put the Versant in sleep mode if it was not printing within that window of time. This was supposed to help with wearout problems of the transfer belt, etc.
However, now that the timer is 30 minutes or less, the wake up from sleep problem where the Fiery sees the Versant as sleeping and the Versant says it is awake locks out printing on the machine until a complete reboot happens again. If the next job to print does not make it through the process before it times out again, you are stuck in a loop of rebooting the machine over and over again.
Service has been out here many times over the past 6 months. They have brought out 2nd level support, brought out domain experts, even brought out people from EFI Fiery (see below). Nothing seem to help.
The latest fix was to downgraded the Fiery to the release prior to this problem happening and the tray 6 problem resurfaced big time and it did not fix the wakeup from sleep problem. The Tray 6 problem is where tray 6 (a high capacity tray) and only tray 6 loses the paper size. Everything else is good for Tray 6. This tray actually measures the paper size, so how can it forget it. It is easy to fix, in the all you have to do is open and close the tray. However, our printer is about 100 ft away, so every time this happens you have a trek to simply get the Versant do do what the Versant should do.
The EFI Fiery guy come out. They repeated what Xerox service had done with Xerox service present. They uninstalled the release, reinstalled the latest level release and the problem remained. They then uninstalled that release and put the older release back in place and same problem. They captured all kinds of logs as they could reproduce the problem. That was 12/20/2018.
These two issues have been plaguing us since June 2018 and its now Jan 2019.
When the tray 6 problem happened again, we were asked to capture the logs and send them to EFI and Xerox - done.
Simple problem statement:
1. Fiery and Versant get out of sync when the Fiery thinks the Versant is sleeping and the Versant shows it is not sleeping. Depending on the release, one of two things happen 1) release from 6/2018 - machine must be rebooted to get around the problem (we have done this close to 1,000 times); 2) release from 12/2018 - the machine can be awaken by pushing the wakeup button most of the times.
2. Tray 6 problem - High Capacity tray forgets paper size randomly, but between print jobs. This shuts down production until one discovers the machine is not printing and then discovers the Fiery shows the paper size is wrong. Opening and closing the tray fixes this problem on a temporary basis. No reason for it to occur - tray has lots of paper in it. No one is touching the machine.
HELP!!!! Has anyone out there had this wakeup from sleep problem or a high capacity Tray 6 forgetting its paper size problem.
