cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Vertical yellow line on printing only, scan and copy are clear

Product Name: Xerox Workcentre 6515
Operating System: Windows 10

Hi all,

I have a Workcentre 6515 and when I print a document it puts a yellow vertical line down the page from top to bottom.

The line is approx' 12mm wide and 46mm from the left hand edge.

This happens only on printing, if I copy or scan to mail it's fine but no idea where to look for the cause.

Many thanks

MM

0 Kudos
11 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: Vertical yellow line on printing only, scan and copy are clear

Hi,

It should be seen also on the copy.

It will be better to upload an image with the issue here so we can help you. 

 

Gabi

 

0 Kudos
Highlighted
New Member
New Member

Re: Vertical yellow line on printing only, scan and copy are clear

Hi there,

Thank you for this, please see attached a printed document with the yellow stripe.  Interestingly the yellow line only appears where there is printed content, if that part of the page is blank there is no yellow line.

If I copy a document there is no yellow line see attached IMG_20201106_091111_resized_20201106_091135314.jpgIMG_20201106_091059_resized_20201106_091152349.jpg

0 Kudos
Highlighted
New Member
New Member

Re: Vertical yellow line on printing only, scan and copy are clear

Pictures didn't show so trying again.

Here is the print with the yellow line and a copied drawing without the lineNo Yellow.jpg

 

yellow.jpg

 

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Vertical yellow line on printing only, scan and copy are clear

Hi,

Perform a Led Print Head cleaning. See here how to do this.

 

Gabi

Highlighted
New Member
New Member

Re: Vertical yellow line on printing only, scan and copy are clear

OK did that but it made no difference
0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Vertical yellow line on printing only, scan and copy are clear

It looks like there is a problem with Cyan drum cartridge or LED.

0 Kudos
Highlighted
New Member
New Member

Re: Vertical yellow line on printing only, scan and copy are clear

Is there a way to identify which is the issue and would both of these be covered under warranty?

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Vertical yellow line on printing only, scan and copy are clear

You must have at least Cyan drum cartridge so you can verify. It looks like is missing cyan on that line.

0 Kudos
Highlighted
New Member
New Member

Re: Vertical yellow line on printing only, scan and copy are clear

Sorry I am not sure I follow your comment, all cartridges are installed and are not empty.

What is it I am missing?

0 Kudos