Vertical yellow line on printing only, scan and copy are clear

[Moto-Mate]

Hi all,

I have a Workcentre 6515 and when I print a document it puts a yellow vertical line down the page from top to bottom.

The line is approx' 12mm wide and 46mm from the left hand edge.

This happens only on printing, if I copy or scan to mail it's fine but no idea where to look for the cause.

Many thanks

MM

[gabiene]

Hi,

It should be seen also on the copy.

It will be better to upload an image with the issue here so we can help you. 

Gabi

[Moto-Mate]

Hi there,

Thank you for this, please see attached a printed document with the yellow stripe.  Interestingly the yellow line only appears where there is printed content, if that part of the page is blank there is no yellow line.

If I copy a document there is no yellow line see attached 

[Moto-Mate]

Pictures didn't show so trying again.

Here is the print with the yellow line and a copied drawing without the line

[gabiene]

Hi,

Perform a Led Print Head cleaning. See here how to do this.

Gabi

[Moto-Mate]

OK did that but it made no difference

[gabiene]

It looks like there is a problem with Cyan drum cartridge or LED.

[Moto-Mate]

Is there a way to identify which is the issue and would both of these be covered under warranty?

[gabiene]

You must have at least Cyan drum cartridge so you can verify. It looks like is missing cyan on that line.

[Moto-Mate]

Sorry I am not sure I follow your comment, all cartridges are installed and are not empty.

What is it I am missing?