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New Member
New Member

WC 7220 - Paper trays missing

Hi everybody,

 

We have a Workcentre 7220 that is becoming a major thorn in my side.

 

The printer has 5 trays installed (including the bypass) and it sees them all in the device configuration and the web interface; but only the first 2 trays are shown in the driver / printer properties; and as a result, users can't print to paper in those trays either manually or via automatic selection.

 

Any ideas?

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Valued Advisor
Valued Advisor

Re: WC 7220 - Paper trays missing

Hi, SithHunter!

 

You have to select how many trays that's installed in ur driver settings.

Go to Start -> Devices and Printers -> Right click and choose Printer Preferences -> Configuration and under installable options you can choose how many "Paper trays" that are installed.

 

Best Regards

Kimzi


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Valued Advisor
Valued Advisor

Re: WC 7220 - Paper trays missing

hi SithHunter.

 

The 7220 has no configurations where there are only 2 trays, which means the driver you are using is not for this printer.

 

If it is on a Mac I can only assume you are printing with Apples "Generic PS"

 

If it is a PC it is either a driver that was installed for an older printer and this one was dropped into the same IP address, or a Global Xerox driver set to "Basic Print Mode" instead of the machine model, which happens when using a Global driver older than the product or when the port is wrong and or the SNMP is disabled.

 

In short, remove the driver in use and get a current one from here

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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