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LexTek Member
Member

WC5775 Says there is a paper jam, but we can't find any jammed paper

Hi there,

I have a WC5775 that is displaying a paper jam error message for areas 3 & 4.  I am unable to find any paper stuck anywhere inside the machine and am wondering if this is a faulty sensor issue?  I have attempted to reset the software on the machine multiple times and have also tried cleaning the machine.

 

Thanks!

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Community Manager CherylO-Xerox
Community Manager

Re: WC5775 Says there is a paper jam, but we can't find any jammed paper

Hi LexTek,

Thank you for using the Support Forum. Please take a look at the solutions for Jams in areas 3 and 4 and see if any of this will help.  Follow those solutions up with the ones for repeated jams making sure to power off and back on as instructed.  If this does not clear the issue then please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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