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Frequent Contributor
Frequent Contributor

WC5875 print jobs get stuck on paused

WC5875 print jobs get stuck on paused the only way to get the jobs to print is to restart the device.

It has the latest SPAR Software version

 

SPAR Release 073.xxx.237.28600

 

Any suggestions?

 

Thanks

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5 Replies
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Valued Advisor
Valued Advisor

Re: WC5875 print jobs get stuck on paused

from the tools on the machine when you login , have you tried:
a software reset
a full image overwrite

all settings are still saved when you the above
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Frequent Contributor
Frequent Contributor

Re: WC5875 print jobs get stuck on paused

Done it all and have had the machine alt-booted and the hard drive replaced.

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Valued Advisor
Valued Advisor

Re: WC5875 print jobs get stuck on paused

and now its working?

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Frequent Contributor
Frequent Contributor

Re: WC5875 print jobs get stuck on paused

No, it's still faulty!

 

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Valued Advisor
Valued Advisor

Re: WC5875 print jobs get stuck on paused

then its probablye hardware, best to call a technician

maybe harddisk, memory ...

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