WC5875 print jobs get stuck on paused - Customer Support Forum

Product Name: Other - specify product in post

WC5875 print jobs get stuck on paused the only way to get the jobs to print is to restart the device.

It has the latest SPAR Software version

SPAR Release 073.xxx.237.28600

Any suggestions?

Thanks

5 Replies

from the tools on the machine when you login , have you tried:
a software reset
a full image overwrite

all settings are still saved when you the above

Done it all and have had the machine alt-booted and the hard drive replaced.

and now its working?

No, it's still faulty!

then its probablye hardware, best to call a technician

maybe harddisk, memory ...