Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Reproman1984
Frequent Contributor
Frequent Contributor
‎11-22-2017 05:20 AM

WC5875 print jobs get stuck on paused

WC5875 print jobs get stuck on paused the only way to get the jobs to print is to restart the device.

It has the latest SPAR Software version

 

SPAR Release 073.xxx.237.28600

 

Any suggestions?

 

Thanks

0 Kudos
Reply
5 Replies
Fabio
Valued Advisor
Valued Advisor
‎11-22-2017 09:54 AM

Re: WC5875 print jobs get stuck on paused

from the tools on the machine when you login , have you tried:
a software reset
a full image overwrite

all settings are still saved when you the above
0 Kudos
Reply
Reproman1984
Frequent Contributor
Frequent Contributor
‎11-23-2017 09:37 AM

Re: WC5875 print jobs get stuck on paused

Done it all and have had the machine alt-booted and the hard drive replaced.

0 Kudos
Reply
Fabio
Valued Advisor
Valued Advisor
‎11-23-2017 02:22 PM

Re: WC5875 print jobs get stuck on paused

and now its working?

0 Kudos
Reply
Reproman1984
Frequent Contributor
Frequent Contributor
‎11-27-2017 11:47 AM

Re: WC5875 print jobs get stuck on paused

No, it's still faulty!

 

0 Kudos
Reply
Fabio
Valued Advisor
Valued Advisor
‎11-28-2017 12:59 PM

Re: WC5875 print jobs get stuck on paused

then its probablye hardware, best to call a technician

maybe harddisk, memory ...

0 Kudos
Reply