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WC5890 Mixing pages between jobs

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Hello,

 

We´re facing a problem too much complicated.

We have 3 Xerox machines printing (2 x WC5875 and 1 x WC5890) Microsoft Word Direct Mail jobs.

The jobs are from 1,000 to 5,000 pages.

We´re using Equitrac Follow You solution to release e control de jobs.

In the beggining of this month we  had a problem that the the some pages of a job that was printing in the WC5890 were mixed.

It was a duplex job where in the page 1 we have customer information and in the page 2 we have the address.

Some pages mixed the adress pages between customers.

Anyone have an idea of what´s happened?

 

Regards,

 

Rogério

 

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Valued Advisor
Valued Advisor

Re: WC5890 Mixing pages between jobs

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With very little to go on I would assume it skipped a blank page, or what it thought was a blank page because of this setting:

 

Capture.GIF

 

 

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Joe Arseneau
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Re: WC5890 Mixing pages between jobs

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Joe,

 

Thanks for the help.

So i need to check the option that you highligheted and verify if it´s enable to supress all the black pages?

 

Regards,

 

Rogério

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Valued Advisor
Valued Advisor

Re: WC5890 Mixing pages between jobs

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Disable it actually.

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Joe Arseneau
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Re: WC5890 Mixing pages between jobs

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Joe, hello.

 

In the same customer we have more to WC5875 with the same firmware : 073.190.075.34540.

Today we had the same problem doing a copy job.

After copyng a 20 pages job the machine mixed the pages changing the page order.

 

Original: page 1, page 2, page 3, page 4

Copy: page 1, page 4, page 3, page 2

 

I´m really worried because we have more than 50 Xerox MFD´s in the enviroment.

 

Any idea about what´s going on in this case?

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Valued Advisor
Valued Advisor

Re: WC5890 Mixing pages between jobs

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Not a clue, since launch this has never been reported according to Engineering/Discovery groups here.

 

Call Xerox, report the issue to 2nd level, they will want a Configuration report showing the latest firmware. (Required for escalation)

And they will probably want the Network Logs (Super helpful, but not really a requirement)

 

Capture.GIF

 

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Joe Arseneau
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