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RichardW New Member
New Member

WC7970 - Jobs Sent secure print are not held

Background:

 

Server : WIndows server 2012 X64 R2

Clients: Windows 7 X64 Enterprise SP1 and Windows 10

Driver Version: Xerox GPD PS V3.7.469.10.8

Printer Model: WC 7970 and WC C60

Server Settings:

      Secure print: Secure Print Only

       Printing Defaults: Xerox Black and White Conversion (Checked)

 

Issues:

 

 - When a secure print job is sent to the printer the job will print out without being held. The same user and PC is able to print to another printer of the same model and driver from the same print server and the job is held securely.

 

 - The printer the user from above was having an issue printing securly to, another user with same eaxct setup sends a print job to the printer which is held securely.

 

We are also seing that when jobs are sent to be printed in color, they come out in black and white. While some users experience this on the printer others do not. And teh same user with issue on, one printer does not have a color issue on another printer with the same setup.

 

Drivers are deployed via a sever client relationship. no group policy involved, user use NT print to download and install the driver fromt he print server.

 

Please help, we have over 7000 end points and this is driving me nuts. I cannot pin point what the issue is.

 

How the issue begins:

 

 - Printer1(Older Model) installed on Server1 with driver Xerox GPD PS V3.7.469.10.8

 - Printer1 replaced with Printer2 (WC 7970 or C60) using the same driver (Xerox GPD PS V3.7.469.10.8)

 -

 

 

 

 

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: WC7970 - Jobs Sent secure print are not held

- When a secure print job is sent to the printer the job will print out without being held. The same user and PC is able to print to another printer of the same model and driver from the same print server and the job is held securely.

 

Driver incorrect for device is an issue here, older GPD that came before the 7970 for instance will do this, so check if a driver update will resolve. Also, make sure these settings are enabled.

 

1.GIF

 

3.GIF

 

And make sure this is not

 

2.GIF

 

- The printer the user from above was having an issue printing securly to, another user with same eaxct setup sends a print job to the printer which is held securely.

The PC is different I assume, if the users swap PC's I would guess the issue does not follow them.

 

We are also seing that when jobs are sent to be printed in color, they come out in black and white. While some users experience this on the printer others do not. And teh same user with issue on, one printer does not have a color issue on another printer with the same setup.

Driver issue, wrong driver can do this, as well as wrong driver though, Accounting can do this (XSA will print BW if user is out of color clicks), If the printer is set in CWIS to print BW as default, the Native and GPD will handle this differently, one will print only in BW, one will default to BW.

 

Drivers are deployed via a sever client relationship. no group policy involved, user use NT print to download and install the driver fromt he print server.

Then if this is the case and there is no alternate queues, then there is an issue on the client PC, likely they are cross architecture (x86 vs x64) or Win7 vs Win10 etc etc.

 

But the GPD can't be used to just swap out a printer, for one, you need to at least tell it the printer changed so it configures properly.

 4.GIF

 

 

 

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Joe.
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