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Community Manager

Re: WC7970 custom size paper

Hello christine0923, 

I searched our online knowledge base and found an article for setting custom paper.

If you're still having issues after trying these steps please consider calling our support department for additional assistance.


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WC7970 custom size paper

Product Name: Other - specify product in post
Operating System: Windows 10

I am trying to print on cards that state they are 4.625 X 6.25. When I try to enter a custom paper size which is 4.625 X 6.25, the printer will not accept anything past 4.6 X 6.2. In other words, I cannot enter the remaining "25" or the remaining "5". Is there any way to work around this?

These cards say they are A6, but when I choose that as the paper size, then put the cards in the tray 5 bypass tray, it errors an "unexpected paper size" and won't print that way either.

Is there a way to enter "mm" instead of inches?

Or can anyone come up with a solution to this?

I would appreciate any help.


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