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mpomatto New Member
New Member

WORKCENTRE 3210 WON'T PRINT OVER NETWORK

Hello,

 

I recently installed a Netgear Nighthawk R8000 router, and now I can't print to the WorkCentre 3210.  I have successfully printed via USB since then.  I can ping the printer and access it via CWIS, but it has yet to successfully complete and print job.  When I try to print, it hangs for a moment and then prints several pages of error messages (if I allow it long enough, it might never quit).

 

I've installed, removed, rebooted, installed, etc. the driver many times.

 

The latest error was PCL6 ERROR - ui_idx = ui_len

 

My OS is:  Windows 7 Professional, SP1

 

My printer info is:

 

Printer ModelWorkCentre 3210
Printer Serial Number**REMOVED BEFORE POST**
Machine Address(MAC address)9C:93:4E:19:7A:E9
Operating System2.50.00.98
NetworkingV4.00.95
IP Core Software Version6.6.3.P
Engine1.00.12
PCL5E:PCL5e 5.92 02-12-2009
PCL6:PCL6 5.93 03-21-2009
SPL:SPL 5.32 01-03-2008
TIFF:TIFF 0.91.00 10-07-2008

 

Thanks in advance,

 

Mike

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3 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: WORKCENTRE 3210 WON'T PRINT OVER NETWORK

Check in the router Access Control to see why port 9100 or 515 is being blocked.

You can confirm they are indeed blocked simply enough, just open Command prompt and type telnet 192.168.1.1 9100 and see if it fails, then do the same for port 515 (Obviously use the routers IP address , which won't necessarily be 192.168.1.1)

 

If it works (telnet) to 515 and not 9100, you can simply switch from RAW to LPR in the driver (Queue name is lower case LP)

 

Capture.JPG

 

I would guess the router would only block the port(s) when going from Wireless to Wired, Linksys/Cisco both do things like that, mDNS also gets blocked

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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mpomatto New Member
New Member

Re: WORKCENTRE 3210 WON'T PRINT OVER NETWORK

Thanks for the feedback, Joe.

 

Regretfully, that didn't seem to help; although, I cannot guarantee the router is not blocking the ports.

 

The following is what happened:

 

1.  When trying to telnet to the router at 9100 or 515, they both fail.  But then it also fails at any other port, including port 23.

2.  I tried port forwarding 9100 to the printer and status did not change.

3.  The printer actually responds to a print queue when set to Raw/9100, but it delays and then prints:  "PCL6 Error - undefined XL code" on a sheet of paper.  Print Queue never clears, and error sheets continue to print until paper runs out.

4. Printer also responds to LPR but differently.  It warms up but never prints anything.  Print queue DOES clear with LPR.

5. Status monitor also does not work.

6.  Something else, when I tried to re-install the drivers, the program fails repeatedly.  Then I choose the repair program, and it installs from the repair program. (I initially removed the driver thinking it was a driver issue [and may still be]).

 

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aelgazzar New Member
New Member

Re: WORKCENTRE 3210 WON'T PRINT OVER NETWORK

Hello,

        Check port configuration community name in the printer driver, It should be named public as default. If not. Enter it manually. Hope it helps.

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