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ermco New Member
New Member

White streak printing on cyan toner (Phaser 6360)

Our phaser 6360 recently started to produce a white streak on all printouts if cyan toner is used.  We did a test print and conformed it.  We removed the imaging unit and did not see any particles on the rollers.  What could be causing this?  It said we have around 20k-30k more pages left for the imaging unit.

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Xerox Analyst RuiKZ6N6K-xrx
Xerox Analyst

Re: White streak printing on cyan toner (Phaser 6360)

Hi,

It maybe possible that you have a damage Image Unit. You already did what is necessary to check for any dirty. Any way recheck:

  • Remove the Imaging Unit from the printer.
  • Use a clean, dry lint-free cloth to clean the top of the Imaging Unit. Wipe away any loose Toner (Dry Ink) or other debris found on the exterior of the unit.
  • Re-install the Imaging Unit.

If this doesn't help you should consider place a call.

 

Regards

Rui

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