White streak printing on cyan toner (Phaser 6360)

[RuiKZ6N6K-xrx]

Hi,

It maybe possible that you have a damage Image Unit. You already did what is necessary to check for any dirty. Any way recheck:

• Remove the Imaging Unit from the printer.
• Use a clean, dry lint-free cloth to clean the top of the Imaging Unit. Wipe away any loose Toner (Dry Ink) or other debris found on the exterior of the unit.
• Re-install the Imaging Unit.

If this doesn't help you should consider place a call.

Regards

Rui

[ermco]

Our phaser 6360 recently started to produce a white streak on all printouts if cyan toner is used.  We did a test print and conformed it.  We removed the imaging unit and did not see any particles on the rollers.  What could be causing this?  It said we have around 20k-30k more pages left for the imaging unit.