cancel
Showing results for 
Search instead for 
Did you mean: 
kkimerer New Member
New Member

Wi-fi signal not detected

Product Name: Phaser 6600
Operating System: Windows 10

I'm trying to reinstall our printer (Phaser 6600) on a new network and it can't locate the wi-fi signal. Does this mean the wi-fi adapter needs to be replaced? 

0 Kudos
2 Replies
kkimerer New Member
New Member

Re: Wi-fi signal not detected

I was finally able to get the printer to detect the Wi-Fi however I can't get it to connect properly, print efforts return an error or printer off-line status. 

0 Kudos
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Wi-fi signal not detected

If you take its IP address (The Phasers) and put it in the address bar of your web browser, does it display the printers web page?

If it doesn't, you still haven't got it on the network. Which means of course no printing.

As to why it doesn't work, the issue is too hard to troubleshoot remotely by guessing, the new LAN could be set to something it doesn't support (Wireless AC only for instance), the printer could be set to DHCP and the LAN isn't giving it an IP address, you are typing the Passcode/pass phrase to access the LAN improperly, the router is too far away. And that is just off the top of my head.

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
0 Kudos