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Will not feed from main paper tray

Product Name: Other - specify product in post
Operating System: Windows 10 x64

I just bought and installed two 6515's trusting that the Xerox brand would represent a level of quality that i would not have to research.  I was badly disappointed.  Both machines will not feed from the main tray.  They both worked fine for about 10-15 prints, but now, paper jam every time.  When you slide out a tray, you find the top page has advanced about 2-3 inches before it shuts down and gives a paper jam alarm.

My old Dell that these printers will replace never jammed on this same paper.  So, while I understand the issues with paper,static, grain orientation, etc., this printer just doesn't do the job.  If there is any fix out there for this issue, I would love to hear about it, otherwise, these bad boys are going back,

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Community Manager
Community Manager

Re: Will not feed from main paper tray

Hello DrSteve,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance.   Your printers should be covered under a warranty if they were just purchased. Please call 1-800-821-2797 or 1-800-835-6100.

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