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New Member
New Member

Will not print Grey will print all other colors

I have a 6280DN that will not print grey. All colors print good except for grey. Mainly used for PDF or Word documents that use grey to define areas of intrest. New toner as well. Any help is appreciated. It is only this printer if I print to another 6280DN then grey shows up fine.

 

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Community Manager
Community Manager

Re: Will not print Grey will print all other colors

Hi mosci-IT,

Thank you for using the Support Forum. Sounds like you have tried everything I would have you try.  Have you powered off the printer and powered it back on?  If this is only happening with one particular document try a different document.  You can also try a reset but please print out a configuration report before doing the reset so that you can set the machine up with the same configuration as before.  If the problem continues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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