I run a small college print shop with two older Xerox machines, a 4112 and a Docucolor 252, both using Fiery servers. My computer recently got upgraded from Windows 7 to Windows 10. The 252 seems to be working smoothly using a Windows 8 driver, but we're having trouble with the 4112. Since we couldn't find any 4112 drivers for Windows 10, or even Windows 8, our IT guy downloaded a global driver.
He started with a PCL driver, but that didn't work. Jobs were showing up in the hold queue without any options--the Job Properties brought up only the Quick Access, Job Info and Summary tabs, and virtually all of the printing options were missing. So I made him track down a postscript driver, but it's been super buggy. Sometimes jobs show up in the hold queue labeled with a PS, other times they show up labeled PCL with no real rhyme or reason (and still the PCL ones are missing all the options). Every time a PS job is sent successfully, it is accompanied by a ghost PCL file labeled "Uknown" that has no pages and no data. Perhaps the strangest quirk is that every time a job does successfully show up with a PS label, and I print it, it automatically changes the quantity to 13 as soon as it processes. I keep getting 13 copies of little things like emails and invoices.
Our IT guy is baffled and I'm not really much of an under-the-hood person, so I was just wondering if anyone else has experienced similar issues and/or is able to recommend the correct driver for this setup, because the ones we've tried don't seem to cut it.
