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fiddler New Member
New Member

Windows 7 x64 7760 no color

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New computer, running Windows 7 x64. Our support folks loaded the latest 7760 drivers from Xerox.com, but it only prints in monochrome. Yes, the "print in color" box is checked. Printer puts glorious color onto pages from all other machines. Any ideas as to what might be amiss?

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6 Replies
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fabricius New Member
New Member

Re: Windows 7 x64 7760 no color

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did you install Postscript 64-bit driver or generic (global or mobile) driver?
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fiddler New Member
New Member

Re: Windows 7 x64 7760 no color

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Had a long session with Tech Support, installing and removing drivers. Ultimately was shown that the universal driver, which could not be removed, was grabbing the print jobs. Removed printer, reinstalled with PostScript 64 driver, now prints in Color. Had two experts stymied for a while, not something glaringly obvious.

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Xerox Employee BrentG-Xerox
Xerox Employee

Re: Windows 7 x64 7760 no color

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Fiddler,

 Thank you for coming back to the forums and sharing the solution with us.

 

Brent Greer
Xerox Forums Administrator
Email: brent.greer@xerox.com
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Maria New Member
New Member

Re: Windows 7 x64 no color

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Hi Brent,

 

I'm having a similar problem as listed in this forum but with a XEROX Phaser 8560 dn.  I'm unable to locate the proper PostScript 64 driver on the driver download/support site.  Any advice would be appreciated.  Thanks in advance!

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Fabio Valued Advisor
Valued Advisor

Re: Windows 7 x64 no color

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look for the global driver , it has 64 bit support

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jjcain New Member
New Member

Re: Windows 7 x64 7760 no color

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When I try the PS driver my print jobs have odd lines and what looks like squashed graphics or text.
Did you have any issue with your print results with the PS driver?
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