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LaurentB New Member
New Member

Windows driver installation error 0x000003eb

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Product Name: Xerox® AltaLink® C8035 Multifunction Printer
Operating System: Windows 7 x64

Hello !

We bought 34 Xerox multifunction 8035 and 8055 printer and we need to allow all our non administrator users to install themselves these new printers, using UNC links.

We have no problem on Windows 10, but, it doen't work on Windows 7.

Each time, Windows start to install the driver and finish by an error "Operation failed with error 0x000003eb"

I tried also to install the printer locally, creating a TCP-IP port and with drivers copied on the workstation. Same issue.

We have this issue only with the following drivers:

Xerox GPD PS 5585.1300.0.0

Xeroc GPD PCL 5585.1300.0.0

Xerox GPD PS 5617.700.0.0

Xerox GPD PCL 5617.700.0.0

When I used the dedicated drivers, Xerox Altalink C8035 PCL6 for example, no problem.

But we need to use generic drivers, in order to install a pinting management solution in a few months.

I recall that we have this problem only on Windows 7 64 bits clients, when users aren't admin of their workstation.

I tried all GPOs possibles, followwing Microsoft recommendations. I tried all tuto found on the net (like delete drivers, remove registry keys...) Nothing works with there drivers. And the problem is only with recent Xerox Generic drivers.

If somebody have an idea, thx for your help.

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3 Replies
Fabio Valued Advisor
Valued Advisor

Re: Windows driver installation error 0x000003eb

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i had the same issue last week , but on a server 2008

seems the driver packackage wouldnt install, i had a old archive of older global drivers, and succeeded with an older version

 

the server wasnt updated with microsoft updates, and hadnt the time to update, but my guess ist that the latest framework werent present, so can you run windows updates ,and make sure all frameworks are updated?

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LaurentB New Member
New Member

Re: Windows driver installation error 0x000003eb

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hello,

Thanks for your help, but Xerox gave me the solution:

The installation of Microsoft KB3118401 on Windows 7 64bits workstations.
Now the installation of the last version of global drivers PCL or Postcript for non admin users is working well.

Regards.

 

Laurent.

Fabio Valued Advisor
Valued Advisor

Re: Windows driver installation error 0x000003eb

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good to know the specific update, i was quite sure it would be resolved by an update

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