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Windows driver installation error 0x000003eb

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Product Name: Xerox® AltaLink® C8035 Multifunction Printer
Operating System: Windows 7 x64

Hello !

We bought 34 Xerox multifunction 8035 and 8055 printer and we need to allow all our non administrator users to install themselves these new printers, using UNC links.

We have no problem on Windows 10, but, it doen't work on Windows 7.

Each time, Windows start to install the driver and finish by an error "Operation failed with error 0x000003eb"

I tried also to install the printer locally, creating a TCP-IP port and with drivers copied on the workstation. Same issue.

We have this issue only with the following drivers:

Xerox GPD PS 5585.1300.0.0

Xeroc GPD PCL 5585.1300.0.0

Xerox GPD PS 5617.700.0.0

Xerox GPD PCL 5617.700.0.0

When I used the dedicated drivers, Xerox Altalink C8035 PCL6 for example, no problem.

But we need to use generic drivers, in order to install a pinting management solution in a few months.

I recall that we have this problem only on Windows 7 64 bits clients, when users aren't admin of their workstation.

I tried all GPOs possibles, followwing Microsoft recommendations. I tried all tuto found on the net (like delete drivers, remove registry keys...) Nothing works with there drivers. And the problem is only with recent Xerox Generic drivers.

If somebody have an idea, thx for your help.

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Re: Windows driver installation error 0x000003eb

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i had the same issue last week , but on a server 2008

seems the driver packackage wouldnt install, i had a old archive of older global drivers, and succeeded with an older version

 

the server wasnt updated with microsoft updates, and hadnt the time to update, but my guess ist that the latest framework werent present, so can you run windows updates ,and make sure all frameworks are updated?

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Re: Windows driver installation error 0x000003eb

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hello,

Thanks for your help, but Xerox gave me the solution:

The installation of Microsoft KB3118401 on Windows 7 64bits workstations.
Now the installation of the last version of global drivers PCL or Postcript for non admin users is working well.

Regards.

 

Laurent.

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Re: Windows driver installation error 0x000003eb

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good to know the specific update, i was quite sure it would be resolved by an update

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Re: Windows driver installation error 0x000003eb

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Do you have a link to the older version?  I don't want to monkey around with upgrading windows embedded systems that don't need upgrades just for a printer driver.  Thank you in advance!

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Re: Windows driver installation error 0x000003eb

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Link to older version of what? I am not sure what you mean?
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Re: Windows driver installation error 0x000003eb

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Sorry, I should have been clearer.  You mentioned "seems the driver packackage wouldnt install, i had a old archive of older global drivers, and succeeded with an older version".  Do you have a link to that older driver?  Or even just the filename as I can scour google for it.  Do you know what the version number is?  I've downloaded some global drivers, but they too do not work even though they are supposed to be older.

Any assistance appreciated!

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Re: Windows driver installation error 0x000003eb

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So to get around this problem and be able to just print to this printer on windows 7, the solution was ridiculously simple--don't use the drivers provided AT ALL.

I simply manually chose drivers for an HP Color Laserjet 9500 PCL 6 that was built-in (don't let it auto detect).  This allowed our thin clients to print.

On another win 7 install, I was able to manually choose the Xerox 6180DN PS driver that was also built-in.  Printing straight out of the box.

You lose some of the fine grain controls on the printer, but considering the exceptional quality of the prints, you're not missing anything.  (I literally compared an original notarized document and a scanned 600dpi color print of it and they were extremely close--so close that at first glance you can't tell--this is the quality I was after.  Too bad I lost 2 days on messing with drivers.)

I hope this helps someone else who like me was ready to return this otherwise fantastic machine. :)  Xerox support was absolutely no use and just kept pointing me to the drivers on the web site or telling me that windows 7 is not supported.  Typical support these days I guess--sad to see everyone go this way as it's just third world.

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Re: Windows driver installation error 0x000003eb

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indeed, helpdesk/callcenter is indeed not always aware

but basicly, newer drivers just need an updated windows, thats a fact

so update the windows; or just install older drivers or competive drivers ;)