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Xerox Employee
Xerox Employee

Re: Won't print red


You must replace the imaging unit. Yours have a problem with Magenta dveloper housing (missing devloper material).



Moto Tim
New Member
New Member

Won't print red

Product Name: Phaser 6500
Operating System: macOS 10.15 Catalina

Recently replaced the Magenta cartridge with a new Xerox cartridge and the printer will not print anything with red.  Looks like it's feeding (I see red on the sponge at the end of the cartridge - also took the cartridge out and I was able to get some to spill out by gently pushing the plunger in).  Need suggestions on what might be happening and how to fix it.

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