cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Won't print red

Product Name: Phaser 6500DN
Operating System: macOS 10.15 Catalina

Recently replaced the Magenta cartridge with a new Xerox cartridge and the printer will not print anything with red.  Looks like it's feeding (I see red on the sponge at the end of the cartridge - also took the cartridge out and I was able to get some to spill out by gently pushing the plunger in).  Need suggestions on what might be happening and how to fix it.

0 Kudos
1 Reply
Highlighted
Valued Advisor
Valued Advisor

Re: Won't print red

Hi,

You must replace the imaging unit. Yours have a problem with Magenta dveloper housing (missing devloper material).

 

Gabi