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Xerox Employee
Xerox Employee

Re: Won't print red

See your other post.

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Moto Tim
New Member
New Member

Won't print red

Product Name: Phaser 6500
Operating System: macOS 10.15 Catalina

Sorry, new to the forum.  Thought the OS & Model info would show up in the post.

I have a Phaser 6500DN running on a MacOS.  

Recently replaced the Magenta cartridge with a new Xerox cartridge and the printer will not print anything red.  anything red prints our in a dirty yellow color.  Looks like it's feeding (I see red on the sponge at the end of the cartridge - also took the cartridge out and I was able to get some to spill out by gently pushing the plunger in).  

Took all of the print hardware out and all is clean except for a little around the feed tubes.

Need suggestions on what might be happening and how to fix it.

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