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Valued Advisor
Valued Advisor

Word/excel crashes with Global GPD

Hi,

 

we have a customer where we changed machines

old machines 74xx range

new machines 78xx

 

installed a new print server 2008r2

clients are windows 7 + office 2010

installed latest GPD global drivers

when we install the driver in the client , make the new printer with new driver default

as soon they print and change scaling options, they receive the error in screenshot below

if we print back on the old 74xx driver/machine , no issue

if we ptint on specific 78xx driver, no issue

as test , we removed on the pc all queues AND driver files, restarted spooler, installed new queue with latest GPD , crash again

applied all hotfixes/sp from office, still same issue

 

any ideas, any known issue on GPD drivers?

 

 

 

thnx

 

error.PNG

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6 Replies
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Valued Advisor
Valued Advisor

Re: Word/excel crashes with Global GPD

i have already done some investigagtion, i have found this topic :

 

http://answers.microsoft.com/en-us/office/forum/office_2010-excel/ms-office-2010-excel-with-windows-...

 

 

on page 3: someone commented : 

 

You can solve this problem by checking your Language setting/Country settings in Windows 7.

This is what is causing the crashes !!

 I like to work with "komma," as decimal seperator but my Country and Language was set to English (UK) which uses the opposite...therefor I customised the comma and full stop to the opposite. Crashes all over. Especially when formatting cells...

Now I choose Belgium as country and language but UK as keyboard layout.

Next thing what happened: ALL MY EXCEL FILES are BACK !! NO MORE CRASHES

 

i have seen this issue also in the past with a verry old xerox global driver, they fixed it in this release :

 

 Xerox00113246 / 5.246.7 /PS/PCL6
Using a Dutch OS, when the regional setting in the driver is Dutch, the XGPD replaces the Comma (,) with period comma (.,). This occurs on CQ920x, CQ930x, WC77xx and WC75xx.

 

is this issue maybe back? is this causing the crash ?

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Valued Advisor
Valued Advisor

Re: Word/excel crashes with Global GPD

Due to this being an English only forum, you may be better off looking elsewhere since the issue only appears to occur when using languages from outside of North America.

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Joe Arseneau
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Valued Advisor
Valued Advisor

Re: Word/excel crashes with Global GPD

Hey, well i am not sure if the language of the operating system is the issue, i just saw the same issue in the past and xerox fixed the bug in the driver...
Just asking if this is the same driver bug again? Or how can we investigate this issue?
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Valued Advisor
Valued Advisor

Re: Word/excel crashes with Global GPD

So you have replicated this in English, and it only happens with a server installed driver?

If yes, does it still happen when you disable the windows Advanced Printing feature server-side?

Capture.GIF

 

And it also happens with either driver option from this point?

 

1.GIF

 

Because I have seen nothing on this issue, and cannot replicate with a local install, and have tried and failed to replicate on Win 7 x86 connected to a Server 2012 x64 with the advanced option disabled (I never have it enabled, which is counter to the defaults, but there have been so many issues in the past resolved by un-checking the box, while causing no ill effect by disabling it, that I no longer even hesitate to remove the "feature")

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Valued Advisor
Valued Advisor

Re: Word/excel crashes with Global GPD

Hey, yes i install always the gpd with version number in it

I try out the advanced printing features next week, not done that yet

I also try to install the driver locally and not with a shared printer to test out if its maybe server related

 

Thnx for tips

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Valued Advisor
Valued Advisor

Re: Word/excel crashes with Global GPD

ok, found the culprint

the issue of word/excel crashing was related to the port issue with new GPD drivers, older ones are device specific drivers dont have the issue

 

its been escalated to xerox, mid may there will be a new driver

http://forum.support.xerox.com/t5/Printing/Nul-port-issues/m-p/189314#M11477

 

 

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