Work Center 6505 connected to wireless print solutions adaptor does not print wirelessly

[edcentersitch]

In the past in order to get our 6505 to print we've had to connect it to the router with an ethernet chord. In order to avoid that we've connected it to a Wireless Print Solutions Adaptor. We followed the detailed instructions as found here: http://download.support.xerox.com/pub/docs/WPSA-100/userdocs/any-os/en_GB/installation_and_connectio... and on the printer section of the site where you set everything up the printer is listed as "Processing, Accepting Jobs".  Nothing happens when I press print though. Any idea on how to find out what's wrong?

[edcentersitch]

Oh and when I check out "Print Jobs" on the Wireless Print Solutions "Printer" page it says, "the printer is not responding"

[edcentersitch]

Hmm, it worked after it was left alone for the night, and now does print sometimes, but often returns an error that it's having trouble connecting, at which point it either doesn't print, or at times, will print many many hours later after the laptop is closed, and reopened. Any idea why that might be? I've tried canceling and resubmitting the print jobs and that doesn't seem to work.

[Joe Arseneau]

Try disabling SNMP, as well as LPR byte counting if that is on, and also Advanced Printing features.

[edcentersitch]

Ha, I was trying to use it in its semi-broken mode before, but now it's lapsed to not printing at all.

Looking at the configuration you're recommending it looks like that was what I was set to already. Admittedly, I can't actually check to see if the advanced printer settings are on as my laptop didn't have that exact button, and the one that does exist is admin protected (I should be able to get admit permission soon, the person who knows it is out at the moment though). I did notice that you had its protocol on LPR instead of raw and I tried switching it to LPR (which seemed to make sense) and it did print once, but now refuses to print again. I switched it back to raw just to avoid having a bunch of changing variables, but let me know if it should be LPR. Any help is much appreciated, and thanks for the advice so far!

[Joe Arseneau]

LPR would be vastly preferred.

But...

I'm going to go out on a limb and place my bets that the issues you are having are all coming from the fact that you are printing to what appears to be a redirected hostname. Because I'm fairly certain you didn't manually tell the printer to use

XRX9C934E5E239A.fios-router.home .

So create a new port using the IP with the settings I listed above, then switch the driver to use the newly created IP.

[edcentersitch]

Thanks! So going through that I found the IP address via the configuration page the printer can print out, and made a new port with it as the IPAddress and Port name and set the settings. I may be at a point now where I need admin access, so just to double check pointing the driver would be an option in the Change Driver Settings Button?

Driver Options

The created port

[Joe Arseneau]

It would not.

In Control Panel > Devices and Printers

Right-click on the 6505 and go to Printer Properties

Go to Ports > Add port > Standard TCP/IP Port > New Port and complete the wizard

[edcentersitch]

Oh yes, I did that part, the highlighted port in the picture from my last post is the newly created port. Just having created that doesn't seemed to have fixed whatever is up though. Is there another step one has to do after the wizard? Thanks again for all of the help, Joe! 

[Joe Arseneau]

I don't have any idea.

Due to the fact you are in Print Server Properties instead of in Printer Properties, you could for all I know be making changes to a server, not just a client PC, and if that is the case those changes won't be propagated to a client PC until it is reinstalled or the client is rebooted, so no change would have taken place.

Also there could be jobs in the old port, and if that happened, those jobs would need to be removed before the setting would change. But this one is admittedly unlikely.

I will see if I can dig up a Print Solutions adapter to see for myself how it sets up in its interface.