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New Member
New Member

Work Centre 7835 Driver Won't Accept New Page Size

Hi,

 

Our office recently got a Work Centre 7835, and when we go to change the paper size via the print driver, it does not accept the new size.  Originally, we used the Xerox Global Print Driver PS, so we tried the Xerox Global Print Driver PCL6 and it still does not work.  If I change the page size within an application, it prints fine.  However, some programs (i.e. Adobe Acrobat) does not give an option to change the page size, instead it relies on the print driver to do this function.  We are using Windows XP with service pack 3 and Windows 7. Any help would be appreciated.

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Community Manager
Community Manager

Re: Work Centre 7835 Driver Won't Accept New Page Size

Hi davymac,

Thank you for using the Support Forum. Please make sure that you are setting the paper size correctly when you load the paper.  If the setting is not correct at the printer itself then there may be problems with setting the size in the driver.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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