I've been having trouble with my WOrkCenter 3215 for the past couple months.. Out of the box it was fine, then a couple months ago I had to manaully reconnect (Run the Wizard and choose the SSID and input the key) for each use.. Now it won't find any SSID's. The error on the PANEL is "Not Available" when I run the Panel Wizard, the error I get when I run the Easy Wireless Setup is "No Wireless Networks were found". My PC, Laptop and iPhone are all seeing all my radios fine and strong. Any ideas? Could the NIC be dead on the printer? thanks for any help..
Solved! Go to Solution.
The Wireless chip may be bad, try plugging into the wired LAN via the NIC, if you can gain access that way, check to see if WiFi Direct was enabled by mistake.
Then retry the wifi connection
Try the custom and just manually input the data as required:
Using Custom Method
Obviously if none of this does anything try unplugging for 10 minutes and moving it closer to the router. If none of that does anything, file a warranty claim with Xerox since it would likely be a manufacturing defect in the Wireless card.
Wow! I'm having trouble understanding why the "solution" from Joe053204-xrx is actually marked as a solution. It seems that Bri_Wess was about to make a warranty claim (i.e., the "solution" didn't work).
I too have problems connecting via Wifi. Plugging in the USB cable works but the instructions above don't. I also find that that the "help" in this matter is beyond poor. The people at the 800 number are happy to take all of my personal information before they tell me that I need to pay them more money for their help. Huh? Really? You should be ashamed of yourselves!!!! Yea, sure, I won't put xerox.com on my spam list (sarcastic). Ha! Do you even have a pulse? I bought your product and I'd like it to continue to work (it did previously, just not now - don't know why - that's why I'm here). Yes indeed, my experience indicates that "Xerox sucks" (so it seemed like an appropriate use name)
Am I expected to pay for "support" only to find that the hardware is bad an I too need to make a warranty claim? (although my product is over 30 days or whatever so there's no warranty). That's not fair! For clarity, it's not fair that you want to collect fees and then tell me that my product (possibly) has a hardware problem. You're disgraceful!!!
Hi Xerox sucks,
Please see my answer to your other post. Joe's reply was marked as a solution by the original poster. Their issue was a hardware issue. It happens. Please respond to the other post you created.