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JayCarter New Member
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WorkCenter 5325 doesn't have print option

My office has a WorkCenter 5325 but we're unable to print or scan, the only thing we can do is photocopy. Why is it lacking other features? Do we have to get a firmware update?

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: WorkCenter 5325 doesn't have print option

Does it have a NIC? If not it has no print/scan ability because it is purchased in copier only configuration.

 

If it has a NIC and it is plugged into the LAN, does the lights to the NIC come on? If not, check that the Network drop is indeed active.

 

Assuming it is plugged in and lit up, does it have an IP address? You can find this on the config sheet by going to the copier and selecting Machine Status > Machine Information > Print Reports > Printer Reports > Configuration report > Start

 

If it doesn't have an IP address you need to give it one, if it has one you need to see if it is on the LAN by either pinging the IP or just trying to view it by putting it in your web browser address bar.

 

Once it is plugged in, lit and has an IP reachable on the LAN, you need to install a print driver to that IP, and scan would be setup using templates in its webpage. But scan requires a repository for it to access, so you need to create an FTP or SMB location for it to scan to, as well as a username and password it can use to access it.

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Joe
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JayCarter New Member
New Member

Re: WorkCenter 5325 doesn't have print option

Hey Joe,

 

The WorkCenter does have a NIC, it's plugged into the LAN and the NIC lights up but when i follow your instructions to reach the config sheet, i reach as the  Print Reports screen. On the Print Reports screen the only options to choose from are 1. Job Status 2. Copy Reports and 3. Job Counter Report, there is no option such as Printer reports. 

So is this a firmware issue? 

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: WorkCenter 5325 doesn't have print option

Seems that way, still possible it was sold as copier only I suppose.

 

Try going to the copier and see if the Connectivity options exist ala Machine Status > Tools > Connectivity and Network Setup (Must be logged in as admin to see these)

 

Probably means it is copier only though, likely you need to purchase this.

 

Firmware, unless weirdly corrupted won't change it without the options being enabled, which is done via kits.

 

There is also a scan kit that enables scan to PC instead of just the email included in the above lin...

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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