Thank you for using the Support Forum. Please take a look at this installation instructions in another forum post and see if this will fix your problem. I realize the solution is not for sierra but it should work for sierra. If this does not help please consider contacting your support centre for further assistance.
Thanks, CherylO-Xerox Community Manager
Be sure to click Kudos for those who have helped you. Select Accept as Solution for posts that have helped to solve your issue(s)!