cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

WorkCentre 3315 IPP printing Problem

Hello!
Our organization bought several WorkCentre 3315 devices for branch offices.
we tryed to configure printing from our computers to this device throug cups and ipp,  as described in admin manual here: http://www.support.xerox.com/support/workcentre-3315-3325/file-redirect/enus.html?fileLanguage=en&co...
We enabled IPP support on Workcentre, and set "ipp://<dev_ip>/ipp/<printer_name>" in cups but printer not working

We tried some different url like 'ipp://<dev_ip>' and 'http://<dev_ip>:631'/ It not working too.

Every time we got same errors:

 

Сен 07 21:04:42 nb.local cupsd[17857]: Validate-Job IPP/1.1
Сен 07 21:04:42 nb.local cupsd[17857]: printer-uri=\"http://192.168.3.136:631/ipp/buh\"
Сен 07 21:04:42 nb.local cupsd[17857]: requesting-user-name=\"nick\"
Сен 07 21:04:42 nb.local cupsd[17857]: job-name=\"Test Page\"
Сен 07 21:04:42 nb.local cupsd[17857]: document-format=\"application/octet-stream\"
Сен 07 21:04:42 nb.local cupsd[17857]: IPP/1.1 Validate-Job #3
Сен 07 21:04:42 nb.local cupsd[17857]: ---- operation-attributes-tag ----
Сен 07 21:04:42 nb.local cupsd[17857]: attributes-charset charset utf-8
Сен 07 21:04:42 nb.local cupsd[17857]: attributes-natural-language naturalLanguage ru-ua
Сен 07 21:04:42 nb.local cupsd[17857]: printer-uri uri http://192.168.3.136:631/ipp/buh
Сен 07 21:04:42 nb.local cupsd[17857]: requesting-user-name nameWithoutLanguage nick
Сен 07 21:04:42 nb.local cupsd[17857]: job-name nameWithoutLanguage Test Page
Сен 07 21:04:42 nb.local cupsd[17857]: document-format mimeMediaType application/octet-stream
Сен 07 21:04:42 nb.local cupsd[17857]: ---- end-of-attributes-tag ----
Сен 07 21:04:42 nb.local cupsd[17857]: Idle. Printer is ready to print.
Сен 07 21:04:42 nb.local cupsd[17857]: update_reasons(attr=1(none), s=\"(null)\")
Сен 07 21:04:42 nb.local cupsd[17857]: op=\' \', new_reasons=0, state_reasons=2
Сен 07 21:04:42 nb.local cupsd[17857]: Get-Printer-Attributes: successful-ok-ignored-or-substituted-attributes (successful-ok-ignored-or-substituted-attributes)
Сен 07 21:04:42 nb.local cupsd[17857]: Validate-Job: successful-ok (successful-ok)
Сен 07 21:04:42 nb.local cupsd[17857]: Create-Job IPP/1.1
Сен 07 21:04:42 nb.local cupsd[17857]: printer-uri=\"http://192.168.3.136:631/ipp/buh\"
Сен 07 21:04:42 nb.local cupsd[17857]: requesting-user-name=\"nick\"
Сен 07 21:04:42 nb.local cupsd[17857]: job-name=\"Test Page\"
Сен 07 21:04:42 nb.local cupsd[17857]: IPP/1.1 Create-Job #5
Сен 07 21:04:42 nb.local cupsd[17857]: ---- operation-attributes-tag ----
Сен 07 21:04:42 nb.local cupsd[17857]: attributes-charset charset utf-8
Сен 07 21:04:42 nb.local cupsd[17857]: attributes-natural-language naturalLanguage ru-ua
Сен 07 21:04:42 nb.local cupsd[17857]: printer-uri uri http://192.168.3.136:631/ipp/buh
Сен 07 21:04:42 nb.local cupsd[17857]: requesting-user-name nameWithoutLanguage nick
Сен 07 21:04:42 nb.local cupsd[17857]: job-name nameWithoutLanguage Test Page
Сен 07 21:04:42 nb.local cupsd[17857]: ---- end-of-attributes-tag ----
Сен 07 21:04:42 nb.local cupsd[17857]: Create-Job: successful-ok (successful-ok)
Сен 07 21:04:42 nb.local cupsd[17857]: Print job accepted - job ID 18.
Сен 07 21:04:42 nb.local cupsd[17857]: Sending file 1 using chunking...
Сен 07 21:04:42 nb.local cupsd[17857]: Send-Document: client-error-not-found (client-error-not-found)
Сен 07 21:04:42 nb.local cupsd[17857]: Не удается добавить документ в задание печати.
Сен 07 21:04:42 nb.local cupsd[17857]: Set job-printer-state-message to "Не удается добавить документ в задание печати.", current level=ERROR
Сен 07 21:04:42 nb.local cupsd[17857]: This printer claims to support Create-Job and Send-Document, but those operations failed.
Сен 07 21:04:42 nb.local cupsd[17857]: Add \'?version=1.0\' to the device URI to use legacy compatibility mode.
Сен 07 21:04:42 nb.local cupsd[17857]: update_reasons(attr=0(), s=\"+cups-ipp-conformance-failure-report,cups-ipp-missing-send-document\")
Сен 07 21:04:42 nb.local cupsd[17857]: op=\'+\', new_reasons=2, state_reasons=2
Сен 07 21:04:42 nb.local cupsd[17857]: PID 18548 (/usr/lib/cups/backend/http) stopped with status 4.

Below is decoded network traffic dump with IPP printing session

 

 

No.    Time        Source                Src Port Destination           Dst Port Protocol Length Info
60918  0.021896    192.168.24.51         60918    192.168.3.136         631      IPP      710    IPP request

Frame 5: 710 bytes on wire (5680 bits), 710 bytes captured (5680 bits)
Raw packet data
Internet Protocol Version 4, Src: 192.168.24.51 (192.168.24.51), Dst: 192.168.3.136 (192.168.3.136)
Transmission Control Protocol, Src Port: 60918 (60918), Dst Port: 631 (631), Seq: 189, Ack: 1, Len: 670
[2 Reassembled TCP Segments (858 bytes): #4(188), #5(670)]
Hypertext Transfer Protocol
Internet Printing Protocol
    Version: 2.0
    Operation-id: Get-Printer-Attributes
    Request ID: 1
    Operation attributes
        attributes-charset: utf-8
        attributes-natural-language: ru-ua
        printer-uri: http://192.168.3.136:631/
        requested-attributes: compression-supported
    End of attributes

No.    Time        Source                Src Port Destination           Dst Port Protocol Length Info
631    0.059283    192.168.3.136         631      192.168.24.51         60918    IPP      166    IPP response

Frame 10: 166 bytes on wire (1328 bits), 166 bytes captured (1328 bits)
Raw packet data
Internet Protocol Version 4, Src: 192.168.3.136 (192.168.3.136), Dst: 192.168.24.51 (192.168.24.51)
Transmission Control Protocol, Src Port: 631 (631), Dst Port: 60918 (60918), Seq: 18, Ack: 859, Len: 126
[2 Reassembled TCP Segments (143 bytes): #8(17), #10(126)]
Hypertext Transfer Protocol
Internet Printing Protocol
    Version: 1.1
    Status-code: Server error (Server-Error-Version-Not-Supported)
    Request ID: 1
    End of attributes

No.    Time        Source                Src Port Destination           Dst Port Protocol Length Info
60922  0.101048    192.168.24.51         60922    192.168.3.136         631      IPP      710    IPP request

Frame 22: 710 bytes on wire (5680 bits), 710 bytes captured (5680 bits)
Raw packet data
Internet Protocol Version 4, Src: 192.168.24.51 (192.168.24.51), Dst: 192.168.3.136 (192.168.3.136)
Transmission Control Protocol, Src Port: 60922 (60922), Dst Port: 631 (631), Seq: 189, Ack: 1, Len: 670
[2 Reassembled TCP Segments (858 bytes): #21(188), #22(670)]
Hypertext Transfer Protocol
Internet Printing Protocol
    Version: 1.1
    Operation-id: Get-Printer-Attributes
    Request ID: 2
    Operation attributes
        attributes-charset: utf-8
        attributes-natural-language: ru-ua
        printer-uri: http://192.168.3.136:631/
        requested-attributes: compression-supported
    End of attributes

No.    Time        Source                Src Port Destination           Dst Port Protocol Length Info
631    0.147317    192.168.3.136         631      192.168.24.51         60922    IPP      1324   IPP response

Frame 28: 1324 bytes on wire (10592 bits), 1324 bytes captured (10592 bits)
Raw packet data
Internet Protocol Version 4, Src: 192.168.3.136 (192.168.3.136), Dst: 192.168.24.51 (192.168.24.51)
Transmission Control Protocol, Src Port: 631 (631), Dst Port: 60922 (60922), Seq: 18, Ack: 859, Len: 1284
[2 Reassembled TCP Segments (1301 bytes): #26(17), #28(1284)]
Hypertext Transfer Protocol
Internet Printing Protocol
    Version: 1.1
    Status-code: Successful (Successful-OK-Ignored-Or-Substituted-Attributes)
    Request ID: 2
    Operation attributes
        attributes-charset: utf-8
        attributes-natural-language: en-us
    Unsupported attributes
    Printer attributes
        compression-supported: none
        copies-supported: 00000001000003e7
        document-format-supported: application/octet-stream
        multiple-document-handling-supported: separate-documents-uncollated-copies
        operations-supported: 2
        printer-is-accepting-jobs: true
        printer-state: Idle
        printer-state-message: Idle. Printer is ready to print.
        printer-state-reasons: none
    End of attributes

No.    Time        Source                Src Port Destination           Dst Port Protocol Length Info
60924  0.178072    192.168.24.51         60924    192.168.3.136         631      IPP      739    IPP request

Frame 37: 739 bytes on wire (5912 bits), 739 bytes captured (5912 bits)
Raw packet data
Internet Protocol Version 4, Src: 192.168.24.51 (192.168.24.51), Dst: 192.168.3.136 (192.168.3.136)
Transmission Control Protocol, Src Port: 60924 (60924), Dst Port: 631 (631), Seq: 189, Ack: 1, Len: 699
[2 Reassembled TCP Segments (887 bytes): #36(188), #37(699)]
Hypertext Transfer Protocol
Internet Printing Protocol
    Version: 1.1
    Operation-id: Get-Printer-Attributes
    Request ID: 4
    Operation attributes
        attributes-charset: utf-8
        attributes-natural-language: ru-ua
        printer-uri: http://192.168.3.136:631/
        requesting-user-name: nick
        requested-attributes: compression-supported
    End of attributes

No.    Time        Source                Src Port Destination           Dst Port Protocol Length Info
60926  0.178594    192.168.24.51         60926    192.168.3.136         631      IPP      251    IPP request

Frame 41: 251 bytes on wire (2008 bits), 251 bytes captured (2008 bits)
Raw packet data
Internet Protocol Version 4, Src: 192.168.24.51 (192.168.24.51), Dst: 192.168.3.136 (192.168.3.136)
Transmission Control Protocol, Src Port: 60926 (60926), Dst Port: 631 (631), Seq: 189, Ack: 1, Len: 211
[2 Reassembled TCP Segments (399 bytes): #40(188), #41(211)]
Hypertext Transfer Protocol
Internet Printing Protocol
    Version: 1.1
    Operation-id: Validate-Job
    Request ID: 3
    Operation attributes
        attributes-charset: utf-8
        attributes-natural-language: ru-ua
        printer-uri: http://192.168.3.136:631/
        requesting-user-name: nick
        job-name: Test Page
        document-format: application/octet-stream
    End of attributes

No.    Time        Source                Src Port Destination           Dst Port Protocol Length Info
631    0.226832    192.168.3.136         631      192.168.24.51         60924    IPP      1324   IPP response

Frame 47: 1324 bytes on wire (10592 bits), 1324 bytes captured (10592 bits)
Raw packet data
Internet Protocol Version 4, Src: 192.168.3.136 (192.168.3.136), Dst: 192.168.24.51 (192.168.24.51)
Transmission Control Protocol, Src Port: 631 (631), Dst Port: 60924 (60924), Seq: 18, Ack: 888, Len: 1284
[2 Reassembled TCP Segments (1301 bytes): #45(17), #47(1284)]
Hypertext Transfer Protocol
Internet Printing Protocol
    Version: 1.1
    Status-code: Successful (Successful-OK-Ignored-Or-Substituted-Attributes)
    Request ID: 4
    Operation attributes
        attributes-charset: utf-8
        attributes-natural-language: en-us
    Unsupported attributes
    Printer attributes
        compression-supported: none
        copies-supported: 00000001000003e7
        document-format-supported: application/octet-stream
        multiple-document-handling-supported: separate-documents-uncollated-copies
        operations-supported: 2
        printer-is-accepting-jobs: true
        printer-state: Idle
        printer-state-message: Idle. Printer is ready to print.
        printer-state-reasons: none
    End of attributes

No.    Time        Source                Src Port Destination           Dst Port Protocol Length Info
631    0.241412    192.168.3.136         631      192.168.24.51         60926    IPP      233    IPP response

Frame 52: 233 bytes on wire (1864 bits), 233 bytes captured (1864 bits)
Raw packet data
Internet Protocol Version 4, Src: 192.168.3.136 (192.168.3.136), Dst: 192.168.24.51 (192.168.24.51)
Transmission Control Protocol, Src Port: 631 (631), Dst Port: 60926 (60926), Seq: 18, Ack: 400, Len: 193
[2 Reassembled TCP Segments (210 bytes): #50(17), #52(193)]
Hypertext Transfer Protocol
Internet Printing Protocol
    Version: 1.1
    Status-code: Successful (Successful-OK)
    Request ID: 3
    Operation attributes
        attributes-charset: utf-8
        attributes-natural-language: en-us
    End of attributes

No.    Time        Source                Src Port Destination           Dst Port Protocol Length Info
60928  0.264291    192.168.24.51         60928    192.168.3.136         631      IPP      207    IPP request

Frame 60: 207 bytes on wire (1656 bits), 207 bytes captured (1656 bits)
Raw packet data
Internet Protocol Version 4, Src: 192.168.24.51 (192.168.24.51), Dst: 192.168.3.136 (192.168.3.136)
Transmission Control Protocol, Src Port: 60928 (60928), Dst Port: 631 (631), Seq: 189, Ack: 1, Len: 167
[2 Reassembled TCP Segments (355 bytes): #59(188), #60(167)]
Hypertext Transfer Protocol
Internet Printing Protocol
    Version: 1.1
    Operation-id: Create-Job
    Request ID: 5
    Operation attributes
        attributes-charset: utf-8
        attributes-natural-language: ru-ua
        printer-uri: http://192.168.3.136:631/
        requesting-user-name: nick
        job-name: Test Page
    End of attributes

No.    Time        Source                Src Port Destination           Dst Port Protocol Length Info
631    0.302948    192.168.3.136         631      192.168.24.51         60928    IPP      337    IPP response

Frame 64: 337 bytes on wire (2696 bits), 337 bytes captured (2696 bits)
Raw packet data
Internet Protocol Version 4, Src: 192.168.3.136 (192.168.3.136), Dst: 192.168.24.51 (192.168.24.51)
Transmission Control Protocol, Src Port: 631 (631), Dst Port: 60928 (60928), Seq: 18, Ack: 356, Len: 297
[2 Reassembled TCP Segments (314 bytes): #62(17), #64(297)]
Hypertext Transfer Protocol
Internet Printing Protocol
    Version: 1.1
    Status-code: Successful (Successful-OK)
    Request ID: 5
    Operation attributes
        attributes-charset: utf-8
        attributes-natural-language: en-us
    Job attributes
        job-uri: http://192.168.3.136:631/job-17
        job-id: 17
        job-state: Pending
        job-state-reasons: none
    End of attributes

No.    Time        Source                Src Port Destination           Dst Port Protocol Length Info
60930  0.375177    192.168.24.51         60930    192.168.3.136         631      IPP      45     IPP request

Frame 79: 45 bytes on wire (360 bits), 45 bytes captured (360 bits)
Raw packet data
Internet Protocol Version 4, Src: 192.168.24.51 (192.168.24.51), Dst: 192.168.3.136 (192.168.3.136)
Transmission Control Protocol, Src Port: 60930 (60930), Dst Port: 631 (631), Seq: 425, Ack: 18, Len: 5
[5 Reassembled TCP Segments (429 bytes): #70(195), #71(4), #72(223), #73(2), #79(5)]
Hypertext Transfer Protocol
Internet Printing Protocol
    Version: 1.1
    Operation-id: Send-Document
    Request ID: 6
    Operation attributes
        attributes-charset: utf-8
        attributes-natural-language: ru-ua
        printer-uri: http://192.168.3.136:631/
        job-id: 17
        requesting-user-name: nick
        last-document: true
        document-format: application/octet-stream
    End of attributes

No.    Time        Source                Src Port Destination           Dst Port Protocol Length Info
631    0.394354    192.168.3.136         631      192.168.24.51         60930    IPP      233    IPP response

Frame 80: 233 bytes on wire (1864 bits), 233 bytes captured (1864 bits)
Raw packet data
Internet Protocol Version 4, Src: 192.168.3.136 (192.168.3.136), Dst: 192.168.24.51 (192.168.24.51)
Transmission Control Protocol, Src Port: 631 (631), Dst Port: 60930 (60930), Seq: 18, Ack: 425, Len: 193
[2 Reassembled TCP Segments (210 bytes): #77(17), #80(193)]
Hypertext Transfer Protocol
Internet Printing Protocol
    Version: 1.1
    Status-code: Client error (Client-Error-Not-Found)
    Request ID: 6
    Operation attributes
        attributes-charset: utf-8
        attributes-natural-language: en-us
    End of attributes

You can see: for message "Operation-id: Send-Document" printer answers "Status-code: Client error (Client-Error-Not-Found)"

What wrong with this printer? Why it dont print?

 

0 Kudos
3 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: WorkCentre 3315 IPP printing Problem

hi,

 

maybe you can try a firmware update first? there is new one on the support site

0 Kudos
Highlighted
New Member
New Member

Re: WorkCentre 3315 IPP printing Problem

Hello friends!

 

I got new printer from supplier for configuration testing purposes.

Of course, I updated firmware to latest version availabled on site: WC3315_V52.006.00.00

 

But I'm still getting same errors:

 

E [10/Nov/2016:12:17:11 +0200] [Job 26] Unable to add document to print job.
W [10/Nov/2016:12:17:11 +0200] WC3315_Test: Printer supports Create-Job but not Send-Document operation.

 

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: WorkCentre 3315 IPP printing Problem

Have you tested this as just an IPP issue ? What happens with RAW or LPR?

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos