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Spencer New Member
New Member

WorkCentre 3315, Vista, Save Paper Source in IE7 to Tray 1

Environment:

  • Microsoft Windows Vista Business (joined)
  • Microsoft Office 2007 (Word, Excel, Outlook are commonly used)
  • Microsoft Internet Explorer 7
  • XeroX WorkCentre 3315 (local, usb)
  • -- Tray 1 contains plain paper (letter)
  • -- Bypass Tray contains perforated paper (letter)

Scenario:

  • End user(s) enters data into an application that is frequently used to output results using perforated paper.
  • This application has no dialog box nor an options menu for printing, it simply outputs to default printer.
  • Default printer is the XeroX WorkCentre 3315, with the bypass tray (set as the default via Printing Preferences)
  • Both Microsoft Word and Outlook have been configured to use Tray 1.

Issue:

  • Internet Explorer does not retain changes made to the paper source (Bypass Tray -> to Tray 1) from page setup.

Goal:

  • The end user(s) would prefer Internet Explorer to print to Tray 1 like Word and Outlook.

From searching the forums I have seen issues that relate to paper size and I hope this isn't too far off from there.

Has anyone else experienced this situation and found a solution?

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1 Reply
Community Manager CherylO-Xerox
Community Manager

Re: WorkCentre 3315, Vista, Save Paper Source in IE7 to Tray 1

Hello Spencer.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 3315.

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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